We know you’re excited to receive your new pieces, and we are committed to getting them to your doorstep quickly and reliably. Our delivery process is designed to be seamless, transparent, and completely stress-free.

Shipping to Malé and Hulhumalé

We currently offer dedicated doorstep delivery to customers in Malé and Hulhumalé.

Please note that Cash on Delivery (COD) is currently limited to deliveries within the Malé and Hulhumalé regions.

Processing & Delivery Timeline

We move fast so you don't have to wait. From the moment you confirm your purchase, you can expect your items within a maximum of 48 hours:

• Order Processing: Once your order is confirmed, our team will process and carefully pack your items within 24 hours.
• Doorstep Delivery: After processing is complete, your package will be dispatched and delivered directly to your door within an additional 24 hours.

Tracking Your Order

You will never have to guess where your package is.

• Immediately after your order is placed, you will receive a secure tracking link.
• Throughout the entire fulfillment process, we will actively update you on your order’s status via Email, SMS, or WhatsApp, so you know exactly when to expect your delivery.

Need Assistance?

If you are ever unsure about the status of your order or have any questions about your delivery, our team is always ready to help. Reach out to us anytime at Support@kayo.mv.

Shipping Outside Male & Hulhumale

Currently, we do not offer direct doorstep delivery for islands outside of Malé and Hulhumalé.

Please note that Cash on Delivery (COD) is currently limited to deliveries within the Malé and Hulhumalé regions.

Order Processing

Once your order is confirmed, our team will process and prepare it for dispatch within 24 hours.

• How it works: We will deliver your packaged order to a designated transport boat departing from Male or Hulhumale. Once the boat arrives at your island's harbor, you will be responsible for collecting the package directly from the vessel.
• Coordination: To ensure a smooth handover, our logistics personnel will reach out to you directly with all the necessary details regarding your delivery, including the boat's name and contact information.

Delivery Timeline

While we process orders quickly, transit times to other islands depend on boat schedules, availability, and sea conditions.

• Estimated Delivery Time: Approximately 2 to 4 days.
• Please note: Unforeseen circumstances such as bad weather or changes in boat departure times may cause slight delays.

Order Tracking & Communication

We believe in keeping you in the loop. Throughout the entire delivery process, we will keep you informed about your order's status via Email, SMS, and WhatsApp.

Need Assistance?

 If you are ever unsure about the status of your order, or if you have any questions regarding our shipping process, please feel free to reach out to our support team at Support@kayo.mv. We are always here to help!