Privacy Policy
Kayo values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you shop with us through our website, mobile applications, social media channels (including Facebook, Instagram, WhatsApp, and Viber), or other platforms we operate in the Maldives.
By using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect certain information from you to provide a smooth and secure shopping experience. This includes personal details such as your name, email address, phone number, and billing or shipping address. We also collect transaction-related information, including your payment method, purchase history, and order details. In addition, we gather technical data such as your IP address, browser type, device information, and cookies to improve website functionality and user experience. When you communicate with us whether through email, WhatsApp, Viber, or social media we may also collect messages, inquiries, or feedback you provide.
How We Use Your Information
We use the information we collect to process and deliver your orders efficiently, as well as to communicate with you regarding your purchases, special offers, or any inquiries you may have. Your data also helps us improve our products, services, and overall website performance to better meet your needs. Additionally, we use this information to personalize your shopping experience and ensure compliance with applicable laws and regulations in the Maldives.
Sharing of Information
We do not sell or rent your personal data to third parties. However, we may share limited information with trusted partners when necessary to provide our services. This includes sharing details with payment processors to securely complete your transactions, delivery and logistics partners to fulfill your orders, and service providers such as IT or hosting companies who support our operations. In certain circumstances, we may also be required to disclose information to legal authorities if mandated under Maldivian law.
Data Security
We take the security of your personal data seriously and implement appropriate technical and organizational measures to safeguard it against unauthorized access, loss, misuse, or alteration. Our systems and processes are designed to ensure that your information remains protected at all times while you interact with our website and services.
Data Retention
We retain your personal data only for as long as necessary to fulfill your orders, comply with legal obligations, and resolve any disputes that may arise. Once the data is no longer required for these purposes, it will be securely deleted or anonymized in accordance with applicable standards.
Your Rights
Under Maldivian data protection principles, you have certain rights regarding your personal data. You may request access to the information we hold about you, ask for corrections if any of your details are inaccurate, or request the deletion of your personal data where legally and commercially permissible. You also have the right to opt out of receiving marketing communications from us at any time.
Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and display relevant offers tailored to your preferences. These technologies help us understand how you interact with our site and allow us to improve its functionality. You can choose to manage or disable cookies at any time through your browser settings, though this may affect certain features of the website.
Third-Party Links
Our website and social media channels may contain links to third-party websites for your convenience. Please note that we are not responsible for the privacy practices, policies, or content of these external websites, and we encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements. Any updates will be posted on our website, and the most recent version will always apply to the collection and use of your personal data.
Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us at:
Kayo
Email: support@kayo.mv
Phone: +960 7867776